Complete Reference Lab Fax Number — Send Lab Records Securely
Faxing lab records to Complete Reference Lab is allowed under HIPAA — but only over a secure, compliant channel, which is where most people slip. As a full-service reference laboratory, Complete Reference Lab in Scottsdale, Arizona, takes faxed orders, prior-authorization approvals, and records requests for high-volume reference and send-out testing across the desert Southwest. This guide covers the compliant way to send PHI plus how to reach the correct office at the lab.
Complete Reference Lab Fax Number
Call Complete Reference Lab and ask for the team or office you need to reach by fax
Hours: Routine records processing runs Monday to Friday; test orders are worked as specimens are received.
Send a Fax NowWhat You Can Fax to Complete Reference Lab
- The clinical notes or diagnosis codes that establish medical necessity for the tests
- A standing or recurring lab order (for example, monthly INR or metabolic panels)
- A client-account setup or supply request
- A standing-order setup for a recurring panel
- The completed patient registration and insurance information for billing
Faxing PHI to Complete Reference Lab the compliant way
Because these documents hold health information, the transport to Complete Reference Lab has to be compliant. The rules turn on using a secure, compliant service rather than a public or ad-supported one. With Send FAX Mail you send from your phone or computer over a HIPAA-compliant, encrypted connection — Professional is $39.99/month and Business $79.99/month — appropriate for lab records sent to Complete Reference Lab.
Getting a report back from Complete Reference Lab
The result on a specimen tested at Complete Reference Lab is reported to the ordering provider once it is verified. The report and, when requested, the full test history move together. Include the patient identifiers and the collection date so the correct result is pulled.
How to find Complete Reference Lab's current fax number
A fax number copied from a search result may be stale; Complete Reference Lab has the current one. Call Complete Reference Lab and ask for the client services and account office or the office you are trying to reach. A quick verification beats faxing sensitive pages to a number that has moved.
Faxing to Complete Reference Lab — FAQ
A number copied from a search result may be stale; Complete Reference Lab has the current one. Check Complete Reference Lab's client-services or medical-records page, then verify the line by phone. Keep the working number with the patient's file for next time. A confirmed line beats a guessed one on documents this sensitive.
Start with a signed ROI form to Complete Reference Lab's records office. The records office confirms the fax destination for the authorization. Name the tests and dates so the office can pull them without a follow-up. The records move once the office verifies the authorization.
No. Complete Reference Lab routes faxes to separate office lines, so the medical records office and the client services and account office do not share a number. As a reference laboratory, it splits incoming faxes across the medical records office, client services, and the laboratory team. Match the office to your document, then send to that specific line. Which line is right depends on the office, not the lab as a whole.
Include the identifiers staff use to match a specimen: full name, date of birth, and record number. Direct the cover sheet to the correct Complete Reference Lab office and include a number staff can call. A delivery confirmation then tells you the fax reached Complete Reference Lab. Complete, legible identifiers are what move the order fastest.
Send the requisition to client services and the results request to records. Confirm the client-services and records fax lines with Complete Reference Lab before sending a time-sensitive order. For a standing order, note the panel and the recurring schedule. Keep the transmission confirmation in case you need to show it went through. Doing it that way avoids the most common cause of a delay.
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