CFPB Fax Number — File Financial Consumer Complaints
The Consumer Financial Protection Bureau accepts faxed complaints about banks, mortgage servicers, credit bureaus, debt collectors, and student loan servicers at 855-237-2392. The Bureau itself prefers online complaints filed at ConsumerFinance.gov/complaint, which it processes faster, but fax remains an option if you cannot file online. Once submitted, the CFPB forwards your complaint to the company and tracks whether it responds.
Consumer Financial Protection Bureau Fax Number
855-237-2392
Hours: Monday-Friday, 8:00 AM - 8:00 PM ET.
Send a Fax NowWhat You Can Fax to Consumer Financial Protection Bureau
- Consumer financial complaints
- Credit reporting disputes
- Mortgage servicing complaints
- Student loan servicing complaints
- Debt collection complaints
Faxing to Consumer Financial Protection Bureau — FAQ
You can fax consumer financial complaints to 855-237-2392. The Bureau processes complaints filed online at ConsumerFinance.gov more quickly, so fax is best treated as the alternative when online filing isn't an option.
Yes. Faxed complaints can cover banks, credit reporting disputes, mortgage servicing, student loan servicing, and debt collection. Include the company involved, what went wrong, and the outcome you are seeking.
The Bureau forwards your complaint to the company named and tracks the response. Companies usually reply within about 15 days, and the CFPB records whether the issue was resolved.
Name the financial company clearly, describe what happened in order, and say exactly what resolution would fix it. Adding the relevant account or loan number helps the company locate your situation when the complaint is forwarded.
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