CareSource Fax Number — Prior Authorizations and Appeals
Sending a prior authorization or an appeal to CareSource? Those route to their own clinical-review desks, apart from routine claims. CareSource is a health insurer headquartered in Dayton, Ohio, serving members across the Midwest. Send the request with its supporting clinical documentation so the team can decide without waiting on a second fax.
CareSource Fax Number
Confirm the fax number with the CareSource department handling your request, since claims, prior authorization, and appeals each keep their own intake line
Hours: Faxes reach CareSource whenever you send, but a request sent overnight is worked the next business day.
Send a Fax NowWhat You Can Fax to CareSource
- Medical records and clinical notes
- Coordination-of-benefits forms
- Appeals and grievances
- Enrollment and disenrollment forms
- Referral and authorization forms
Faxing a PA to CareSource
Prior-authorization and pre-treatment requests at CareSource are handled apart from claims. Send the request form and the supporting clinical documentation together as one job. Because these requests carry decision deadlines, verify the line first rather than trust an old one.
Appeals and grievances at CareSource
An appeal to CareSource goes to the appeals and grievances team, not to routine claims. Send the appeal and its supporting documentation together so the file is complete. Confirm the appeals fax with CareSource before you send, since it differs from the claims line.
Keeping PHI to CareSource private
Faxing medical documents to CareSource is fine, but the service you use should protect the PHI. Under HIPAA, the transport for protected health information should be secure rather than a public or ad-supported one. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery — a safer route to CareSource than a public machine, from $12.99/month.
Faxing to CareSource — FAQ
Put your member ID on every page, plus the claim or reference number when there is one. On the cover sheet, name the claims department or the receiving desk so it lands with the right team. Send it as one combined PDF so the pages stay in order. Check the details once before you send so nothing bounces back.
Faxes reach CareSource whenever you send, but when they are handled varies by department. The claims and service teams work weekday business hours. Nothing is processed on weekends or holidays. A brief follow-up call confirms a time-sensitive fax to CareSource was seen.
It is, provided your fax service encrypts the pages in transit. HIPAA frames how PHI should be protected in transit, and a secure, encrypted service is what meets that expectation. On Send FAX Mail you send from your phone or computer over an encrypted connection — safer for these documents to CareSource than a public machine. Choose the secure channel first, then confirm the number for CareSource.
The right number depends on which department should receive the document. The form's own instructions often name where the completed document should go. Keep the working number with your paperwork for next time. Note the number the first time so the next fax to CareSource is quicker.
Yes — a prior-authorization request commonly moves by fax to utilization management. Include the diagnosis and procedure codes and the clinical notes that justify it. Confirm the current PA fax with CareSource and mark an urgent request so it is not queued as routine. Put your identifiers on every page so it is matched cleanly. The result is a clean hand-off to the right desk at CareSource.
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