Capital Caring Health Fax Number — Send Medical Records and Release Requests
Medical-record requests to Capital Caring Health run through release of information, and the right fax depends on that office. Capital Caring Health is a hospice and palliative care provider, a hospice agency in Falls Church, Virginia, caring for patients across the Mid-Atlantic. Because a patient's chart is protected health information, this guide covers both where to send it and how to keep the transmission compliant.
Capital Caring Health Fax Number
Confirm the right fax with the Capital Caring Health office handling your referral or election paperwork
Hours: The admissions and records offices generally run Monday-Friday during business hours; hospice care is on call around the clock for urgent orders.
Send a Fax NowWhat You Can Fax to Capital Caring Health
- DNR, POLST, and advance-directive documents
- Attending-physician and referral paperwork
- A hospice referral and the certification of terminal illness (CTI)
- Interdisciplinary group (IDG) plan-of-care updates
- Medical records and release-of-information (ROI) authorizations
The records-request path at Capital Caring Health
Getting a patient's chart to or from Capital Caring Health starts with the records staff who manage the files. The office matches the request to the patient's file before anything is sent out. Confirm the current records fax with Capital Caring Health before you send the authorization.
Labeling a fax so Capital Caring Health can match it
Records that arrive at Capital Caring Health without identifiers are the ones that get delayed. Name the receiving office — medical records or the clinical team — at the top of the cover sheet. Send multi-page records as one combined PDF so the documents stay in order.
Keeping records to Capital Caring Health HIPAA-compliant
A fax to Capital Caring Health that carries a chart is PHI and belongs on a secure channel. HIPAA permits faxing PHI over a compliant, encrypted service — not a shared office machine or a free app. Send FAX Mail includes HIPAA and encryption starting at $39.99/month, so PHI headed to Capital Caring Health travels over a compliant channel instead of a fax machine in a shared office.
Faxing to Capital Caring Health — FAQ
Not one central number. What you send to medical records will not reach the clinical team. Match the office to your document, then send to that specific line. A quick call to Capital Caring Health settles which line your document should use.
Include the three identifiers staff use to match a chart: full name, date of birth, and medical record number. On the cover sheet, name medical records or the receiving office so it lands with the right team. Send it as one combined PDF so the pages stay in order. A missing identifier is the usual reason a fax sits in a queue at Capital Caring Health.
Capital Caring Health receives faxes at any hour, but the offices that process them keep set schedules. Records and referral intake offices work weekday business hours. A records request sent overnight is worked the next business day, while urgent orders go to the on-call team. Flag anything time-sensitive on the cover sheet so it is not treated as routine.
Yes — HIPAA permits faxing protected health information when the channel is secure. Faxing itself is accepted for PHI; the transport is what has to be secure. Send FAX Mail covers HIPAA on the Professional ($39.99/month) and Business ($79.99/month) plans for documents going to Capital Caring Health. Choose the secure channel first, then confirm the number for Capital Caring Health.
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