Authentic Counseling Fax Number — Request and Send Treatment Records
Getting a copy of a treatment record from Authentic Counseling starts with a completed release form — this guide covers where it goes and how to send it. Authentic Counseling is a counseling center in Brandon, South Dakota, providing outpatient counseling and therapy for individuals, couples, and families in the northern Plains. Because a treatment record is protected health information, this guide covers both where to send it and how to keep the transmission compliant.
Authentic Counseling Fax Number
Ask Authentic Counseling's front office or records staff for the current fax number
Hours: Intake coverage tracks the program's clinic hours, so an incoming fax is received when the office is open, but a release-of-information request sent after hours is handled the next business day.
Send a Fax NowWhat You Can Fax to Authentic Counseling
- A continuity note after a crisis, hospitalization, or a higher level of care
- A prior-authorization request for a course of therapy sessions
- A coordination update to the client's primary care office
- A court, custody, or employer attendance or completion letter
- An insurance eligibility or benefits-verification document
Consent and records at Authentic Counseling
Release of information at Authentic Counseling runs on a signed authorization — not a casual phone request — before a treatment record leaves the office. Because a behavioral health record is sensitive, staff verify the authorization carefully before release. Keep the confirmation so you can show the release was sent.
Faxing a treatment plan or note from Authentic Counseling
Because Authentic Counseling rarely works in isolation, it faxes a treatment plan or an update to the client's primary care physician or referring provider so care stays integrated. Name the client and the receiving provider on the cover sheet so the plan is filed against the right chart. Confirm the receiving fax at the client's primary care physician or referring provider's office so the plan reaches the right chart.
Protected health information and Authentic Counseling
Anything with a client's assessment, treatment, or medication headed to Authentic Counseling is protected data under HIPAA. A consumer fax app is not enough; the channel needs to be encrypted and compliant. Send FAX Mail encrypts pages in transit and includes HIPAA from the $39.99/month Professional plan, a safer route for sensitive records going to Authentic Counseling than a public machine.
Faxing to Authentic Counseling — FAQ
Submit a signed release-of-information authorization to the records staff at Authentic Counseling. Authentic Counseling will tell you where to fax or upload the completed form. A complete request — identifiers, dates, and records wanted — moves fastest. The records move once staff verify the consent and the client's identity.
Typically a single office fax, occasionally a separate records line for release of information. Which staff member should receive it still depends on your document. Verify the working fax with Authentic Counseling first, since a program's numbers change. Which line is right depends on the request, not the center as a whole.
A referral to Authentic Counseling goes to intake and should carry the presenting concern, insurance, and the client's identifiers. Note whether the referral is urgent so a crisis follow-up is triaged first. Send the referral and its attachments as one PDF so nothing is split. Once received, Authentic Counseling triages the referral by urgency and available openings.
At minimum, the client's name and date of birth belong on each page. Direct the cover sheet to the correct Authentic Counseling desk and include a number staff can call. A delivery confirmation then tells you the fax reached Authentic Counseling. The identifiers matter as much as the records themselves.
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