Athene Fax Number — Proof of Loss and Claim Documents
Sending proof of loss or supporting documents to Athene? Those go to the adjuster on your claim, matched by your policy and claim number. Athene, a life insurer based in West Des Moines, Iowa, takes in claims and supporting documents for policyholders across the Midwest. Send the proof-of-loss form with its supporting photos, estimates, or receipts so the adjuster can act without waiting on a second fax.
Athene Fax Number
Ask Athene customer service for the current fax, and check whether an online account now handles the request
Hours: The machines accept faxes any time, while a life insurance company actions them on the normal weekday schedule.
Send a Fax NowWhat You Can Fax to Athene
- Address and premium-payment changes
- Absolute assignment and ownership changes
- Cash-value and loan requests
- Proof-of-loss and claimant statements
- Death claim forms and certified death certificates
How claim documentation moves at Athene
Proof-of-loss and supporting documentation at Athene route to the adjuster handling your file. A complete submission moves faster than pages that arrive one at a time. Confirm the current claims fax with Athene before you send, since these lines change.
Cover-sheet basics for faxing Athene
A clear cover sheet is what keeps a faxed document matched to the right file at Athene. Put your policy number on every page, plus the claim or reference number when there is one. Send multi-page documents as one combined PDF so the pages stay in order.
Keeping documents to Athene private
Claim and policy documents are nonpublic personal information, so how you fax them to Athene matters. Under financial-privacy and state insurance-privacy expectations, the transport should be secure rather than a public one. Send FAX Mail encrypts pages in transit and keeps a confirmation of delivery — a safer route to Athene than a public machine, from $12.99/month.
Faxing to Athene — FAQ
Put your policy number on every page, plus the claim or reference number when there is one. On the cover sheet, name the claims department or the receiving desk so it lands with the right team. That routing detail is what lets Athene reconnect the document if the pages separate. A missing policy number is the usual reason a fax sits in a queue at Athene.
Faxes reach Athene whenever you send, but when they are handled varies by department. The claims and service teams work weekday business hours. Send deadline-sensitive documents early in the day so they are worked in time. Flag anything deadline-sensitive on the cover sheet so it is not treated as routine.
It is, provided your fax service encrypts the pages in transit. A walk-in machine in a shared store cannot promise the confidentiality this policy and claim data deserves. On Send FAX Mail you send from your phone or computer over an encrypted connection — safer for these documents to Athene than a public machine. Choose the secure channel first, then confirm the number for Athene.
The right number depends on which department should receive the document. Ask customer service whether the team you need takes fax and what its current number is. Keep the working number with your paperwork for next time. Note the number the first time so the next fax to Athene is quicker.
A death claim or beneficiary change goes to claims or policyholder services, not underwriting. Put the policy number on every page and include the certified death certificate for a claim. Check whether an online account now handles the change before faxing. Confirm the current fax with Athene before you send. It is a small step that saves a follow-up call later.
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