Agrace Fax Number — Send Physician Orders and the Plan of Care
Need to fax physician orders or a signed CMS-485 plan of care to Agrace? Those go to the clinical team that manages the patient's care, not a general fax line. Agrace is a hospice and palliative care provider, a hospice agency in Madison, Wisconsin, caring for patients across the upper Midwest. Because these documents carry patient health information, this guide covers both where to send them and how to keep the transmission compliant.
Agrace Fax Number
Ask Agrace's admissions or medical records office for the current fax number
Hours: The admissions and records offices generally run Monday-Friday during business hours; hospice care is on call around the clock for urgent orders.
Send a Fax NowWhat You Can Fax to Agrace
- Face-to-face (F2F) recertification encounter documentation
- Medical records and release-of-information (ROI) authorizations
- A hospice referral and the certification of terminal illness (CTI)
- Updated medication and comfort-care orders
- Physician orders and verbal-order signatures
Verbal-order signatures at Agrace
Face-to-face (F2F) documentation and recertification orders for Agrace are handled by the clinical office, apart from intake. Face-to-face encounter documentation supports the certification that the patient is eligible for home health. Note the ordering physician and a callback number so the nurse can verify a question.
The honest way to get Agrace's fax number
The reliable way to fax Agrace is to ask the exact office for its working line. Reach the specific Agrace branch by phone and confirm the fax it uses today. Confirming the line first is a two-minute step that prevents a misrouted record.
HIPAA and your fax to Agrace
A patient's records are protected health information, so how you fax them to Agrace matters. A consumer fax app is not enough; the channel needs to be encrypted and HIPAA-compliant. Send FAX Mail encrypts pages in transit and includes HIPAA from the Professional plan at $39.99/month, with the Business plan at $79.99/month for higher volume — a safer route for records going to Agrace than a public machine.
Faxing to Agrace — FAQ
Agrace receives faxes at any hour, but the offices that process them keep set schedules. Administrative offices keep a Monday-to-Friday schedule. A records request sent overnight is worked the next business day, while urgent orders go to the on-call team. Expect same-day handling for the urgent orders the on-call team watches for.
Yes — HIPAA permits faxing protected health information when the channel is secure. HIPAA turns on using a compliant, encrypted service rather than a public one. Send FAX Mail covers HIPAA on the Professional ($39.99/month) and Business ($79.99/month) plans for documents going to Agrace. A secure send protects both you and the patient whose chart it is.
The current line comes from Agrace directly, since branch numbers change. Reach the specific Agrace branch by phone and confirm the fax it uses today. Keep the working number with the patient's file for next time. That confirmation is the difference between a delivered record and a lost one.
Send a signed release form to the records staff who manage the patient's file. Agrace routes the request to the records staff who pull the chart. Name the records and dates so the office can pull them without a follow-up. Turnaround depends on the request; routine copies are handled in the order received.
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